Refund Policy

Refund Policy

Customer satisfaction drives everything we do. Here’s how our refund policy works:

Timeline:
Refunds are processed within 14 working days once approved. Delays? Just let us know—we’ll resolve it quickly.

Security:
All transactions go through PayPal for secure processing.

Eligibility:
Once your return is inspected, we’ll confirm by email if you qualify. Approved refunds return to your original payment method.

Delayed Refunds:
If you don’t see your refund yet, verify with your bank or card company. Contact us if it still hasn’t shown up.

Sale Items:
Refunds are not available for sale products. Regular-priced items only.

Exchanges:
Exchanges are accepted for defective or damaged merchandise. Email support@somoslasia.com to begin.